Please check your spam folder if you haven't received your order confirmation or tracking number within 48 hours. Sometimes the emails end up in the spam folder by accident. If you're still unable to locate your email, please reach out to us via Live chat or by emailing our support team at Support@dermatecc.com. We reply to all emails within 24 hours all year round. Please use the form below to track the status of your order. If you do not see any available tracking, please reach out to our customer support. Don’t worry if your tracking number is not active yet. It can take up to 7 days after shipment for our logistic partners to activate a tracking number. Rest assured that you will receive the items that you ordered.