Please check your spam folder if you haven't received any emails from us. We send out all orders within 24 hours after the order has been placed and at the same time you should receive your order confirmation and tracking number via email. Sometimes the emails end up in the spam folder by accident. If you're still unable to locate your email, please reach out to us via live chat or by emailing our support team at Support@dermatecc.com.
We offer returns on all our products. Get a full refund by returning the item to us by mail within 60 days of receiving the order. Make sure to write the order number on both the outside and the inside of the package. We are providing health and beauty products and therefore must all items be Unopened and/or Unused to be eligible for returns and refunds. If a product is returned to us despite being Opened and/or Used, we will dispose of the product. We only offer returns and refunds on physical products. Digital products (e-books or courses) are not eligible for returns or refunds.
Chat with us by clicking the Blue Icon down in the right corner or send an Email to Support@Dermatecc.com and we will try to answer all of your questions.
Yes, DermaTecc offers Free Shipping Worldwide for all of our products.
Overseas deliveries can take anywhere from 7-16 days. *Due to the ongoing *Covid-19-crisis* our handling and shipping time is a bit longer than usual. We thank you for your patience and understanding during these hard times*
We have partnered with DHL Express, USPS, FedEx, Yun Express and many more shipping companies in order to make our deliveries as fast and smooth as possible. You will receive a tracking number when your order has been shipped and you can monitor its route from our Tracking pages.
Please click the Chat icon down in the right corner and we will help you right away. Or send an Email to Support@DermaTecc.com
To redeem a promotion, simply enter the code you received in the box titled "Discount Code" during the checkout process. Please note only one discount code can be applied per order.
DermaTecc offers secure payment methods and you can choose to pay with Visa, Mastercard, Maestro, American Express, Klarna, Google Pay, Apple Pay, Bancontact or Shop Pay.
All orders are packed and shipped out within 24 hours. You will receive an order confirmation immediately upon placing your order. Tracking information are sent out automatically when your order is shipped out.
Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.
After your order is dispatched, you will receive a shipping confirmation e-mail containing the tracking number . You track your package here.
Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:
- We were unable to obtain a proper credit approval for your purchase.
- We were provided a credit card billing address that could not be verified with your credit card issuer.
Please note that it's important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order's security.
*Due to the impact of COVID-19 and increased order volumes, orders may be delayed.*
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Reach out to us via Email at Support@Dermatecc.com or open a new live chat by clicking on the blue Icon down in the corner on the right hand side.
We periodically update the packaging of our products, so it's possible that you may receive a product that looks slightly different from what is depicted on the site. If you still feel that you have received the wrong product, please contact our Customer Service by sending an Email to Support@dermatecc.com.
Scroll to the bottom of the page to and enter your Email to sign up for our email newsletter. Once registered, you'll be able receive emails about new products, special promotions, and exclusive offers for subscribers.
You can unsubscribe from the DermaTecc mailing list at any time. Simply select the "Unsubscribe" link at the bottom of any email.
If you have a question that's not answered in our FAQs, we want to hear it. Simply send your question to Support@Dermatecc.com or reach out to us via our Live Chat.